FAQ´s

QUESTIONS and REQUIREMENTS

GENERAL

*What age should I be in order to be able to rent a car ?
A minimum age of 23 years is required in order to rent a vehicle.

*Is it necessary to have had a full driving licence for a certain period of time before the rental?
A minimum period of 2 years holding a full driving licence is required in order To rent a vehicle

*Who is allowed to drive the vehicle that I am renting ?
The rented vehicle can only be driven by the person signing the rental agreement or the one specified in the agreement as an additional driver.In case of emergency any driver meeting the two previous requirements can drive the vehicle. In such a case, the driver should inform immediately the hire company.

*Can I lend the vehicle to friends or relatives?
Lending the vehicle to friends or relatives is completely forbidden. You can not lend the rented vehicle by any means.

*What is the policy on off-road driving?
The use of the vehicle outside of the official roads is not permitted, not even if the vehicle is an all-roader ,this of course includes the roads that are not paved .In any case ,in order to drive off-road, a special permit provided by the hire company is needed. If the customer does not respect this clause of the contract, the personal accident insurance both for the driver and passengers is automatically void.

*Can I take the rented vehicle off the island where I have rented it from ?
Yes you can, although you will need a special written permit provided by the rental company.

*What should I do if I want to extend the rental agreement?
You should always notify the rental company at least 48 hours before the end of your contract. You can notify either by phone or personally to our office ,you will then be informed about any current special fees and about what procedures you should follow if you want to extend the agreement.

*What would happen if I could not deliver the car at the time agreed on?
It is alright if you notify us at least 24 hours in advance to our office. In case of not being able to do so you will still have a 2-hour frame (after the time your agreement ends) in order to contact us.
Once this 2-hour period expires ,new rental days are counted according to what is specified in the rental agreement. Please try to avoid this situation so that we can have everything planned in advance and work for a good performance of service. This sort of situation may be very unpleasant both for us and for our customers.

*What would happen if I needed to cancel my rental agreement beforehand ?
Each case will be studied separately, but you should know that normally there is a penalisation of a three days rental fee. The rest of the amount is refunded to the customer.

*Who pays for the fuel?
The customer is always the one who pays for the fuel and he or she should deliver the vehicle in the same conditions in which he or she collected it, or according to what had been agreed on. In any case, the company does not refund the money of the fuel that has not been used.

*Is it possible to install a child safety seat or luggage rack?
Yes of course! But please ask for them in advance.

AIRPORT AND OTHERS

*Airport services?
We provide airport services free of charge if the car hire is for 4 days or more, always notify us if you intend to make use of our airport delivery service when making your reservation.
The parking expenses at the airport run at the customer's expense, although they are normally very small amounts of money; between 1 and 6 euros in all.

*In case I have rented directly from an office, is it possible to deliver the car to the airport?
Yes, of course ,this is always possible if the rental exceeds a minimum of 4 days, if the rental is less there will be a charge of 15.10euros each way.

*What procedures do I have to follow in order to deliver the car to the airport?
You will be notified either by fax ,e-mail, or telephone of our procedure for leaving the car at the airport.

*Where do I collect the car at the airport?
You will be given instructions on our procedure when you make a reservation.

IN CASE OF ACCIDENT

*What should I do if I have an accident?
First of all, stay calm and analyse the situation. In the case of a minor accident give your name and any other relevant information to the other driver involved. Do not forget to give Rosslind Car Hire` s telephone number. Please note down the other party` s relevant information as well; car numberplate , model of car, name and phone number of the driver ,road or street name where the collision took place. Give all of this information immediately to our office (maximum is 24 hours after the accident). We will help you as much as we can in these circumstances, in case of doubt do not plead guilty or sign any accident forms unless the situation is very clear. In the case of a serious accident contact the police imediately and give them Rosslind Car Hire` s phone number. The police will help as much as possible and will tell you how to proceed.

*Will the company provide me with another vehicle in case of an accident?
Yes ,of course! Unless the accident has been your fault. In that case the company can not provide you with another vehicle automatically and will study each case separately.
In any other case,we are going to do our best so that you do not lose any time.

*What should I do if medical aid would be needed?
Go to the nearest emergency phone. There are various agreements with most of the hospitals on the island, and in any case you can always count on our insurance policies. Do not hesitate to call us in such cases.

ABOUT INSURANCE

*What sort of insurance policies are included in the fee?
All risk insurance with NO EXCESS comprehensive insurance + liability insurance with unlimited guarantees + excemption from liability C.D.W.

*Does the collision damage waiver cover any wheel damages?
Yes they are. The collision damage waiver covers wheel damages as long as they are not caused by a reckless way of driving, by driving in a not paved road or by not following the driving regulations.

*Does the collision damage waiver cover wheel patches?
No, they do not. Patches are needed as a consequence of a normal use of the vehicle and they can not be covered by the insurance policy. Nevertheless, the repairing of a normal patch is extremely cheap.

*Does the collision damage waiver cover the breaking of any window or windscreen?
Yes, the windows or windscreen are covered by the CDW.

*What about personal belongings?
Does the collision damage waiver cover them in case of theft or damage in the case of the car being broken into?
No, the collision damage waiver does not cover personal belongings. Therefore
please do not leave anything in the vehicle.

Your rent-a-car expert
ROSSLIND SANTA PONSA SL • C/ Puig des Teix 6 • 07180 Santa Ponsa
Mallorca • Spain
Telefon +34 (0) 971 692 985
Fax +34 (0) 971 696 431